The bad advice files: Getting clients over a messy (professional) break-up

How do you pick up the pieces from another adviser’s poor service?

Laura Miller
clock

How do you fight the uphill battle that is helping a client burned by previous poor advice? Professional Adviser speaks to seven advisers who have helped clients move on from painful (professional) break-ups...

  1 Darren Cooke, Chartered independent financial planner, Red Circle Financial Planning The bad advice: Group pension chaos A group pension set up in 2010 but not auto-enrolment friendly. None of the members had even seen the previous advisers, varying investments funds were used between the members with no risk profiles done. Three senior managers were all transferred to an expensive SIPP contract which they did not understand and did not really need. I later found out that the company had phoenixed and there were a few claims flying into FSCS from clients. The golden solut...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Advice firms target 17% average growth amid tech and productivity challenges

Advice firms target 17% average growth amid tech and productivity challenges

Research from Owen James reveals

Sophia Panayi
clock 01 July 2026 • 2 min read
Clifton Wealth Partnership snaps up Suffolk financial planning firm

Clifton Wealth Partnership snaps up Suffolk financial planning firm

Brings total AUM to £4bn

Sophia Panayi
clock 01 July 2026 • 2 min read
Lib Dem MP presents Child Savings Account Bill to House of Commons

Lib Dem MP presents Child Savings Account Bill to House of Commons

John Milne’s bill passes for second reading in 2027 under Ten Minute Rule

Sophia Panayi
clock 01 July 2026 • 3 min read