The bad advice files: Getting clients over a messy (professional) break-up

How do you pick up the pieces from another adviser’s poor service?

Laura Miller
clock

How do you fight the uphill battle that is helping a client burned by previous poor advice? Professional Adviser speaks to seven advisers who have helped clients move on from painful (professional) break-ups...

  1 Darren Cooke, Chartered independent financial planner, Red Circle Financial Planning The bad advice: Group pension chaos A group pension set up in 2010 but not auto-enrolment friendly. None of the members had even seen the previous advisers, varying investments funds were used between the members with no risk profiles done. Three senior managers were all transferred to an expensive SIPP contract which they did not understand and did not really need. I later found out that the company had phoenixed and there were a few claims flying into FSCS from clients. The golden solut...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Adviser on crypto: 'I spend most of my time telling clients not to invest in it'

Adviser on crypto: 'I spend most of my time telling clients not to invest in it'

Panel unpacks next gen themes in advice

Isabel Baxter
clock 10 February 2026 • 3 min read
New Talent Alliance uncovers 'inconsistent' advice market data

New Talent Alliance uncovers 'inconsistent' advice market data

Identified ‘serious long‑term talent pipeline risk’

Jenna Brown
clock 10 February 2026 • 2 min read
Dynamic Planner CEO: Cost to serve remains advice's 'Achilles heel'

Dynamic Planner CEO: Cost to serve remains advice's 'Achilles heel'

Updates on technology’s firm AI developments

Isabel Baxter
clock 10 February 2026 • 2 min read