Billy Burrows Q&A: Retirement - The customer journey

1. Tell me about your new role at Key Retirement Solutions? My title is associate director. The idea is that I will help Key Retirement Solutions (KRS) to develop its proposition in the wake of the new retirement freedoms that came through in the recent Budget. We are passionate about making sure retirees get the best possible outcomes. In the past annuities were a product sale but now it is about getting people to understand what their objectives are and then matching them with suitable products. I will be helping KRS to develop its advice process for this new area and I will be thei...