Web feature: Mutually exclusive?

Gail Maltby, chief executive of Paycare. Nothing has become clearer than the need for mutual and not-for-profit organisations in the industry to communicate their offerings better to one another and seize opportunities to cross-fertilise the benefits they are able to offer to members. Multiple driving forces are shaping this need. Larger ‘non-bank' market players are already well-accustomed to pooling back office and technological functions. Consolidation among building societies is also a continuing trend, as shown by Yorkshire's recent acquisition of Norwich & Peterborough. Th...