Personal Touch's Ruddick on preparing for RDR

Putting into practice the recommendations of the retail distribution review (RDR) will involve a major shift in both attitude and working practices across the advisory landscape. While most IFAs recognise the importance and benefits of its aims to increase clarity, reduce the customer risks involved with commission-based sales and  improve professional standards, it can be difficult to establish what precisely needs to be done to achieve these aims and satisfy clients and the regulator. As part of the RDR, the FSA has placed great emphasis on reaching a higher level of ongoing service pr...