Changing their spots?

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Brian Lindley explores the PPI marketplace, consumer attitudes and what may help regain their trust

It would be difficult to deny that the payment protection insurance (PPI) market has been the victim of some negative reports in the media over the last 12 months, despite economic conditions which make protecting against unemployment more relevant than ever. However, it may be the case that 2011 is a pivotal year for PPI. A large part of the negativity may not be completely justified as according to a recent industry survey, about 30% of respondents believe PPI is still a worthwhile scheme and an integral part of their decision-making process when it comes to ­ascertaining personal fin...

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