Where next for protection underwriting and customer service?

We've seen an increase in protection conversations this year as recent budget announcements bed in, which means more people are reviewing their inheritance tax risk and looking at life assurance as a potential solution to protect their estates with either term life cover, whole of life or gift inter vivos cover for lifetime gifts. While the increase in protection related conversations is welcomed and perhaps overdue, the type of cover being applied for often now have larger sums assured and age-related automatic underwriting limits, which typically require a higher level of medical under...