Dawn of a new decade for platforms?

The past decade, and past few years in particular, have seen dramatic change in retail financial services in the UK. The next 10 years are likely to see both an extension of some of those changes, but also, as ever, some new, and by definition unexpected, ‘discontinuities’. Both will have an impact on organisations, customers and employees. The recently published FSA Papers, PS10/6 on RDR and DP10/2 on platforms especially, have reconfirmed the direction the industry will have to take. There remain detractors, but their arguments are sounding increasingly hollow as it becomes clearer tha...