Income options

Helen Morrissey: We're going to be focusing on annuity and drawdown today. There have been a lot of issues within the financial services sector as a whole with regards to service, and I was just wondering if we could start off with talking about how providers can improve the service they give to financial advisers and their clients. Billy Burrows: The main issue I think is with transferring money from ceding schemes. If I didn't speak to some of these insurance companies myself, I wouldn't believe some of the things that happen. I think the real issue is that transfers out of schemes are ...