Regulation

The Financial Conduct Authority (FCA) has fined Santander £12.4m for failings in relation to investment advice. How did the bank go so disastrously wrong? Carmen Reichman looks at the road to ruin.

Santander UK has agreed to pay redress to affected customers after the Financial Conduct Authority (FCA) fined the bank £12.4m for what it said were "widespread" investment advice failings.

The Financial Ombudsman Service (FOS) has warned advisers and paraplanners that "ticking all the boxes from a compliance point of view" may not be enough to win in a complaint case.

Financial services businesses can benefit from getting complaints as they provide valuable feedback on how the firm is doing, acting chief executive of the Financial Ombudsman Service (FOS) Tony Boorman has said.

The National Audit Office (NAO) has called on the financial regulators to show they are providing value for money after finding they do not have processes in place to judge the best use of their cash.

It's our round-up of the stories your clients may have read in the national newspapers over the weekend

Fidelity Worldwide Investment is to stop paying trail commission to IFAs on Anthony Bolton's China Special Situations investment trust.

The number of previously-advised customers who no longer have a financial adviser following widespread regulatory changes may be as large as five million, a report suggests.

Network and support services operator Tenet has warned that most advisers will fall into the remit of the consumer credit licence, meaning they will need to obtain one before the Financial Conduct Authority (FCA) takes over regulation of the market in...

"Independence is a state of mind - you just need to keep an open mind and consider all the options", the Financial Conduct Authority (FCA) said as it summed up the findings of its latest post-Retail Distribution Review (RDR) research.