Regulation

How to survive and thrive in the customer service era

Financial Conduct Authority (FCA) chief executive Martin Wheatley has once again thrown his weight behind the idea of computerised advice, as he predicted a financial services future shaped by software developers, computer programmers and economists....

A growing number of IFAs are approaching network Best Practice saying they are being asked by other networks to adopt particular solutions when dealing with complex problems, technology director Keith Hare has said.

The Financial Conduct Authority (FCA) has come under fire from an adviser who believes it is failing in its duty to "expose wrong-doing and enforce 'best practice'".

The smallest advice firms face the largest proportion of regulatory costs, with some paying up to 20% of their income, research commissioned by the Association of Professional Financial Advisers (APFA) has found.

Is advisers’ love affair with it masking its shortcomings?

Some leading banks may have underpaid compensation certain customers are due for mis-sold Payment Protection Insurance, the BBC has learned.

The Financial Conduct Authority (FCA) has warned of a scam operation pretending to be Devon-based advice firm Investment & Financial Solutions Partnership.

The Financial Conduct Authority (FCA) has published a guide to how it will measure advisers' disclosure efforts against its expectations, after it detected "unacceptable" shortcomings in its latest post-Retail Distribution Review (RDR) work.

The Consulting Consortium (TCC) has launched a 'bespoke' compliance support service for small financial advice firms.