The guidance guarantee should be delivered as a process with various touch points not a one-off token conversation, the chief executive of the Citizens Advice Bureau has said.
In this week's quick fire Retirement Planner poll we ask: Should SIPPs go into Peer to Peer lending?
In this week's Retirement Planner news round-up we highlight five key stories you might have missed over the past seven days.
The Financial Ombudsman Service (FOS) is looking again at a decision against self-invested personal pension (SIPP) provider Berkeley Burke that lawyers at the time called a "game changer" for the SIPP market.
Prudential has topped the Financial Ombudsman Service's (FOS) list of most complained about pension firms after consumer gripes against the firm were up 2% on the previous half year.
Stephen Lowe takes a look at the recent Budget changes and highlights the need for more customer protection.
Whether you're a social media star or Luddite, Fiona Murphy outlines the latest FCA rules on making sure your communications do not breach the regulator's new rules.
Adam Wrench looks into the reasons why the SIPP industry should be looking more closely at the peer to peer lending market.
Fiona Murphy takes a closer look at the Financial Conduct Authority's (FCA) capital adequacy reforms, thematic review and ‘Dear CEO' letter for SIPP operators.