The Financial Conduct Authority (FCA) is considering a number of recommendations on how financial services firms can improve the way they handle complaints, including removing a rule stating that not all gripes must be reported to it.
The Financial Conduct Authority (FCA) was born in the aftermath of a crisis, so that is all it knows, but it has laid the groundwork for making markets work well again, its chairman John-Griffith Jones is expected to say in a speech on Thursday.
Limits on the amounts payday lenders can charge customers - including a rule stating lenders cannot receive more in fees and interest on a loan than the amount borrowed - have been confirmed by the financial regulator.
The Financial Conduct Authority (FCA) is seeking examples of occasions the industry suspects it may have applied its rules after the fact with the benefit of hindsight.
Only 13% of over 45s would consider seeking help from a financial adviser with their care funding, despite more than half stating they are confused by the subject, according to research.
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The Financial Ombudsman Service (FOS) has named Caroline Wayman as its chief ombudsman and CEO, succeeding Natalie Ceeney.
The Financial Conduct Authority (FCA) has defended the Financial Ombudsman Service (FOS) from allegations of inconsistent case verdicts.
Financial Conduct Authority (FCA) chief executive Martin Wheatley was paid a total of £610,000 in the year to 31 March, with a basic salary of £460,000, figures published today show.
A retired IFA currently battling an Ombudsman payment protection insurance claim dating from the 1980s says the lack of a complaints long-stop for advisers is "crazily unfair" and is pushing his MP to intervene.
A financial adviser has been permitted to include a complaints time bar in his client terms of business contracts, after the Financial Conduct Authority (FCA) conceded to his case.
Insurer Zurich welcomed the regulator's pledge to re-open the long-stop debate but suggested it should be looking at more options than just a 15-year liability period.
Conflicts of interest within insurance intermediaries dealing with small businesses are not being properly managed, a review by the Financial Conduct Authority (FCA) has found, in an echo of the concerns the regulator had about investment advisers that...
Financial Services Compensation Scheme (FSCS) chief executive Mark Neale has warned UK levy payers could suffer if Europe does not come up with clear rules around consumer protection in the insurance space.
Executives at insurance companies will be held as accountable as senior bankers for the conduct and viability of their companies, Bank of England (BoE) governor Mark Carney has announced.
The Financial Conduct Authority (FCA) has uncovered widespread shortcomings in consumer credit promotions, such as payday loan advertisements.
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Adviser Alan Lakey urges caution on an FCA promise to examine the case for a complaints long-stop
Martin Wheatley, the chief executive of the Financial Conduct Authority (FCA), is facing calls for his resignation after the regulator made an "extraordinary blunder" that hit insurers' share prices, according to reports.
The Financial Conduct Authority (FCA) may have made an 'extraordinary blunder' in allowing market sensitive information about its work to reach the public domain ahead of schedule, thereby creating a disorderly market in shares, Treasury Select Committee...
The Financial Conduct Authority (FCA) board has called in lawyers to investigate the regulator's handling of the revelation it is to examine the fair treatment of "long standing" customers in life insurance products, a revelation which sparked huge losses...
Aviva has played down the potential impact on its bottom line of a regulatory probe into the closed life insurance policy market.