Protection

At the time of writing it has certainly been a season of manifestos.

My client, Sarah, is a 43-year-old office administrator and single mother whose daughter, Jane, has severe spina bifida.

A company's service standards, when done well, are deeply imbedded throughout the firm, says Lisa Hall, as she outlines the best approach to customer interaction

Tele-interviewing has become a global phenomenon, but still carries some confusion. In the wake of a global survey Catherine Lyons clarifies the term

When cover is allowed to lapse, it incurs costs to the client if they wish to resume at a later date. Andy Milburn questions this practice and devises a cunning plan…

PruHealth and PruProtect will be running regional training workshops for their new product launch Health Cover and Health Cover Optomiser.

What is the point of Life companies? Much of the public think of them as parasitical, yet, as John Pollock explains, they do much more for the greater good than just insure people

Kevin Carr, chief executive of the Protection Review, says forecasts of just five major players in the UK life space may prove accurate after all...

Under TCF regulations, advisers are required to look at their client's financial wellbeing and needs. With this in mind, what prominence should cash plans be given, and should they ever be at the forefront of a client's requirements.

Steve Elliott, technical manager at Progress from Royal Liver wonders if there is any mileage in the Cup for his industry.