Protection

Customers find insurance terminology and information the most difficult to understand compared to many other sectors including banking, according to new research.

The NHS Future Forum is to conduct a second stage of its listening exercise following a request by the government to assess its revised proposals.

Royal London, owner of Bright Grey, said disruption caused by its takeover of Scottish Provident three years ago had hit service levels following criticism from advisers.

Older people taking up personal budgets often face cuts to the level of care they can afford and are forced to do so because it is the only way they can continue to use their familiar care worker, according to new research.

Friends Life has revealed it is developing a simple protection product to target new distribution methods.

(Updated) Friends Life is to separate its open and closed books of business as part of parent company Resolution's UK Life project.

Aegon today confirmed the sale of its UK-based life and pensions business Guardian to European private equity group Cinven, for a total cash consideration of £275m.

Bright Grey and Scottish Provident have reported steep falls in new protection business over the first half of the year.

Royal London group received a boost from Scottish Life and 360° during the first half of 2011 but its protection arm suffered a 17% sales slump.

HM Treasury believes simple products by definition should be allowed to be sold without advice.