'Investing is not just a technical exercise; it’s an emotional one'
From value to understanding
FCA released two reports to mark the third birthday of Consumer Duty
Third anniversary of landmark regulation on 31 July
'It has not bedded in quietly'
'Permanent, cultural shift within firms'
'We shouldn't solve one problem by creating another'
'September is a starting point, not the finish line'
'There are still some firms that are treating Consumer Duty as a rigid one-off annual exercise'