Building client trust and turning clients into advocates

clock • 4 min read

    According to research by PWC, trust in financial services organisations has fallen even further over the last few years. In their report "Stand out for the right reasons - How financial services has lost it's mojo and how it can get it back", they report that only 28% of consumers trust financial advisers. Worse still only 6% of consumers say their trust in advisers has increased over the last 12 months, which presumably means that 94% trust them less or about the same as 12 months ago. Not a great starting point. But all is not lost. I'm sure that most advisers would agree...

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