'Sound financial planning has always been built on trust'
The trusted adviser understands their audience
Decisions need to be framed by the individual's circumstances
'I am a firm believer the Consumer Duty outcomes are a positive'
7.5 million people might log in within the first few days alone
But will schemes and providers be ready?
'Gone are the lengthy consultation and rule-setting cycles that often took several years'
Consumer Duty may lead to tensions between advisers and providers
But how many firms will use it to their advantage?
Engaging younger saves through apps is a work in progress