Need financial guidance? There's a bot for that

The artificial intelligence (AI) revolution is well and truly upon us.  Whether it's something personal like asking a generative AI like ChatGPT to dream up recipes based on what is left in the fridge, or leaning on the support and insight of a large language model to assist professionals at work, almost all of us have had some sort of interaction with a chat bot or "agent", as it's more commonly referred to within AI lexicon. Financial services is an industry that has not shied away from the new technology. Already 75% of firms are using it in some capacity, according to research by...