An investigation into the Financial Ombudsman Service (FOS) revealed the body undertrains its staff, resulting in them not fully understanding the products customers are complaining about.
Channel 4 programme, Dispatches, which aired on Monday 12 March, painted the FOS in a negative light, suggesting employees were not adequately trained to deal with cases and that people lose out because...
EIS and Seed EIS sectors
'Truly making a difference'
Avoidance, evasion and non-compliance
From 6 April 2019