Undertrained FOS staff 'rely on Google' to solve cases
Thousands of cases could be re-opered
An investigation into the Financial Ombudsman Service (FOS) revealed the body undertrains its staff, resulting in them not fully understanding the products customers are complaining about.
Channel 4 programme, Dispatches, which aired on Monday 12 March, painted the FOS in a negative light, suggesting employees were not adequately trained to deal with cases and that people lose out because...
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