Receiving a letter from the ombudsman saying a customer has made a complaint does not mean a case has been opened, the Financial Ombudsman Service (FOS) has advised.
In response to a query from a financial adviser, who had received a letter from the FOS saying a customer had made a complaint, the FOS clarified it did not open cases unless the complained about party...
What made financial headlines over the weekend?
290,000 already affected
Putting the tech into protection
Square Mile’s series of informal interviews
Fallout from Haywood suspension