Receiving a letter from the ombudsman saying a customer has made a complaint does not mean a case has been opened, the Financial Ombudsman Service (FOS) has advised.
In response to a query from a financial adviser, who had received a letter from the FOS saying a customer had made a complaint, the FOS clarified it did not open cases unless the complained about party...
Bought plans in 1988 and 1989
To be added to model portfolio service
Launched 25 September