Unintended consequences: Why protection needs tech-led transformation

'The protection industry cannot afford to rely on legacy systems and manual processes'

clock • 2 min read

As IHT changes spur whole-of-life cases, Paul Yates says finite resources in underwriting could result in missed opportunities. Here he makes the case for a tech-led transformation in protection

Unintended consequences are a fascinating phenomenon. Sometimes even the most well-intentioned and carefully planned actions can produce outcomes that surprise, disrupt, or even contradict the original goal. The law of unintended consequences is particularly relevant in financial services, where policy changes, market shifts, and technological inertia often collide. Wider history offers vivid examples - prohibition in 1920's America inadvertently fuelled organised crime, a bounty on cobras in Colonial India led to the breeding and release of the very snakes it aimed to eliminate; and ...

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