Alex Cowan-Sanluis: 'Pension transfer sludge is real – I've seen it'

I feel your pain, advisers: pension transfers can be a total nightmare. When Platform One bought a pension business, I saw the tactics the industry can resort to firsthand. Not too long ago, we bought the schemes operated and administered by Gaudi Regulated Services and the trustee firm Gaudi Trustees, taking on a book of clients that needed help. The company was heading into administration, and we wanted to give thousands of pension savers a home who would otherwise have gone through a difficult and painful process. We wanted to give the pension members some certainty and offer a ...