Pension illustrations: The double-edged sword of tight regulation

'I am a firm believer the Consumer Duty outcomes are a positive'

clock • 7 min read

Paul Muir explains why tight pension illustration regulation risks standing in the way of Consumer Duty compliance obligations...

I recently asked one of my colleagues to provide a summary of the key Conduct of Business Sourcebook (COBS) rules which dictate what goes into a pensions key features illustration (KFI). Back came a list of 16 major rules which we must abide by when producing pensions illustrations for our clients in 2024. There are, in reality, even more than that. That's a lot of rules which determine exactly what we must put in these illustrations. They mandate how our customers present projections to consumers and how those projections are calculated. Many are frankly a turn-off for people reading...

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