Client communication: No room for one-size-fits-all under third pillar

Consumer Duty’s third pillar is a game-changer for client comms

clock • 4 min read

Stephen Mitchell explores Consumer Duty's vital third pillar of tailored communication, plain language, and ESG insights

It's only been a handful of months since the requirements of Consumer Duty came into full force and in an ever-evolving landscape of financial advice, the values and meanings behind the new regulations are not only more prominent than ever before, but arguably, more important.    The third pillar of Consumer Duty revolves around ensuring that clients are not only well-informed but also equipped with materials that are tailored to their specific needs. Tailored communication  The cornerstone of the third pillar of Consumer Duty is the recognition that one size does not fit all when it...

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