Consumer Duty outcomes: Exploring products and services

The Consumer Duty product and services outcome, the first of four we'll look at in this series, has an exceptionally wide scope and needs to be thought about by the vast majority of firms in the market. It applies to anyone who is a manufacturer of a product or service. For a self-invested personal pension (SIPP) provider like us, it's very clear how we fall under its scope. However, advice firms will also be caught up in this part of the regulation because they are manufacturers of their advice services. What's more, advisers can be further involved as a manufacturer by virtue of cre...