James Edmonds: Customer experience - holding up the mirror

'Profit and delighted customers go hand in hand'

clock • 5 min read
James Edmonds: Customer experience - holding up the mirror
Image:

James Edmonds: Customer experience - holding up the mirror

One of the biggest changes in the financial services sector in the past 21 years is the focus on customers, writes James Edmonds

One of the biggest changes in the financial services sector in the past 21 years, is the focus on customers.  This may seem a strange statement to make, but financial services has traditionally ...

To continue reading this article...

Join Professional Adviser

 

  • Unlimited access to real-time news, industry insights and market intelligence.
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters.
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection.
  • Members-only access to the editor’s weekly Friday commentary
  • 
 Be the first to hear about our events and awards programmes.

Join

 

Already a Professional Adviser member?

Login

More on Your Business

Rob Allen: What business owners should look for in an acquirer

Rob Allen: What business owners should look for in an acquirer

The price is right?

Rob Allen
clock 01 July 2022 • 4 min read
Anthony Rafferty, CEO Origo, said: "On a phased basis, all pension providers will be required to connect to the pensions dashboard to serve consumers with their individual data on request."

Origo's 'Pensions Dashboards Connector' to go live in September

'Reducing time and resource costs'

clock 30 June 2022 • 3 min read
Sustainable Investment Festival 2022: Less than two weeks to go!

Sustainable Investment Festival 2022: Less than two weeks to go!

In-person event takes place 11-12 July

Beth Brearley
clock 29 June 2022 • 2 min read