Louis Williams: Communicating data and uncertainty to clients

Graphic language

clock • 4 min read

For many of us, interpreting graphs and statistics is effortless, writes Louis Williams. But what's it like for the end client?

It is important to consider how we communicate data to clients. For many of us, interpreting graphs and statistics is effortless. However, a lack of experience engaging with such content has an impact on understanding. Even how our eyes explore visual information differs dependent on the expertise of the viewer. A lot of my research involves running studies using techniques such as eye-tracking. My academic colleagues and I explore eye movements when participants engage in different tasks, and one interesting variable we often include within our experimental designs is expertise. F...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your Business

Most IFAs do not expect FCA's advice/guidance proposals to change demand

Most IFAs do not expect FCA's advice/guidance proposals to change demand

IFAs are positive overall about the changes for clients

Isabel Baxter
clock 11 August 2025 • 1 min read
Editor's view: From sour to sweet – building back client trust

Editor's view: From sour to sweet – building back client trust

The editor's Friday Night Takeaway from 8 August

Jen Frost
clock 08 August 2025 • 2 min read
All the advice firm acquisitions that have taken place in 2025

All the advice firm acquisitions that have taken place in 2025

Keeping track of the ongoing consolidation of the advice industry

Professional Adviser
clock 05 August 2025 • 2 min read