Karl Dines: Six key strategies for riding the Consumer Duty storm

Logical and practical methodology

clock • 6 min read

Karl Dines, who will be participating in PA's Smarter Business Roadshow discussing Consumer Duty, outlines six key strategies for firms to implement ahead of the incoming regulation's deadline on 31 July...

July 31 is not far away, depending upon when you are reading this article - as I'm writing it, we've just less than three months. The Consumer Duty becomes ‘rules' on that date, and then there is a nine-month implementation period, so by April 2023, it should be fully embedded in our profession. It is a big thing; the regulator estimates it will affect 51,000 firms, so that's the big guys who manufacture and the not so big guys who distribute. It also comes under SM&CR, so if the FCA decide to waggle fingers, or worse, they know who to waggle them at - senior management within an organis...

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