Simon Goldthorpe: Getting the most out of client service reviews

Ever since the arrival of MiFID II it's been tempting for advisers to consider annual suitability reviews as little more than a tick-box regulatory burden that takes more time than it's worth. But to view them that way is to miss an opportunity. It is also a potential trap for future complaints if not done well. The requirement to review your recommendations on a regular basis not only creates a permanent record of the suitability of your advice, it is also a chance to demonstrate value to existing clients, hone your offering for prospective clients, and ensure those already on board are...