Abraham Okusanya: Nobody complains their way to the top

If complaining could change the world, we would be living in a utopia. However, in this world, complaining is merely a good way to get the odd discount, and a great way to make eyes roll when the conversation turns to your favourite grievance. Beyond that, it achieves little. I'm talking from personal experience. In my days as a consultant, I saw a lot of rolled eyes. Particularly when I got onto the subject of the cost of discretionary MPS on platforms. Surely, I thought, things could be done better on a flat fee or single-digit basis? Of course, any idiot can moan about the way thin...