David Simpson: Covid-19 operational challenges were provider 'wake-up' call

In the past, some wealth management platforms have been berated for being slow to implement change in line with adviser demand, putting off many of the improvements users called for because they were felt to be too difficult, expensive, or high risk. The fact is that platforms are not sitting on their hands when it comes to technology change. According to the regulator's recent review into how firms across financial services implement technology change, each firm in its sample deployed 35,000 production changes on average in 2019, which is certainly not insignificant. It found that pa...