Nick Eatock: Managing client 'digital fatigue' during lockdown

'Omnichannel' engagement

clock
Nick Eatock: "Many of us are starting to suffer from ‘digital fatigue'."
Image:

Nick Eatock: "Many of us are starting to suffer from ‘digital fatigue'."

Greater use of technology in the advice process necessarily accelerated during the Covid-19 lockdown but clients are now in danger of digital burnout, writes Nick Eatock. Here he discusses how to keep clients engaged as the pandemic drags on

Over the last six months, we've seen a huge increase in the way in which clients and advisers have engaged over technology. Driven by the Covid-19 lockdown, necessity forced a change in the way in which...

To continue reading this article...

Join Professional Adviser

 

  • Unlimited access to real-time news, industry insights and market intelligence.
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters.
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection.
  • Tap into our community intelligence through our regular Pro Adviser poll.
  • 
 Be the first to hear about our events and awards programmes.

Join

 

Already a Professional Adviser member?

Login

More on Technology

We are building a strong, diverse and principled group which is delivering for clients and at the forefront of advances in this industry, Celtic said.

Celtic FP adds Chartered planner to expand London presence

Wales-headquartered Celtic Financial Planning has added Victoria Nabarro to its Canary Wharf-based London team as it expands its London presence.

clock 16 November 2021 • 2 min read
Nick Eatock: "

Nick Eatock: Why advisers shouldn't discount technology for older clients

Silver surfers

Nick Eatock
clock 10 November 2021 • 4 min read
7IM said it has also formed two sustainability committees; the culture and sustainability committee; and the ESG investment committee.

ESG calculators launch to increase investor sustainability insight

Greater transparency

clock 09 November 2021 • 4 min read