Nick Eatock: Managing client 'digital fatigue' during lockdown

'Omnichannel' engagement

Nick Eatock: "Many of us are starting to suffer from ‘digital fatigue'."

Nick Eatock: "Many of us are starting to suffer from ‘digital fatigue'."

Greater use of technology in the advice process necessarily accelerated during the Covid-19 lockdown but clients are now in danger of digital burnout, writes Nick Eatock. Here he discusses how to keep clients engaged as the pandemic drags on

Over the last six months, we've seen a huge increase in the way in which clients and advisers have engaged over technology. Driven by the Covid-19 lockdown, necessity forced a change in the way in which...

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