Armchair Critic: Why we should be addressing the 3 Capital Model

Person-centric services

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Brendan Llewellyn: "On all consumer expenditure we should also offer a Martin Lewis type of service - data backed analysis on how to be a better consumer, case studies, tips and, of course, access to the very best deals."
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Brendan Llewellyn: "On all consumer expenditure we should also offer a Martin Lewis type of service - data backed analysis on how to be a better consumer, case studies, tips and, of course, access to the very best deals."

Given people care about money, why don't they care as much about financial services? Asks our Armchair Critic Brendan Llewellyn. Here, he explains why focusing on a '3 Capital model' could revolutionise the way people and financial services interact

The main reason there is a lack of engagement with the public is that we as an industry do not, in general, engage with the whole money picture as seen by consumers. Their money has three main parts -...

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