James Smyth: Don't overlook HR's hidden potential for your business

Helping people and businesses obtain the most return from their investment is the lifeblood of the financial services sector yet how many firms can say their internal processes deliver the same value? Staffing is probably your biggest expense - so clearly, if your team is not working as well as it could, you will not see the most value from it. Many business professionals, whether they work in human resources (HR) or not, understand the importance of recruiting the right people for the job, then engaging them to drive performance. They may also recognise their own HR policies - or lack t...