Tom McPhail: Stamp out transfer delays - why this STAR is born

People have a right to expect financial companies to execute their instructions quickly, efficiently and securely. When it comes to transferring investments and pensions from one company to another, for years it has been normal to tolerate the industry's inability to perform this basic task in a timely manner. We have got used to transfers taking many weeks, often months to complete.   For investors this uncertainty and delay erodes confidence in the system, discourages engagement, undermines market competition and can sometimes cause acute financial problems. For someone approaching ret...