Scarlett Musson: What's the most important item in your business toolbox?

The answer to the question posed by this article's headline is probably the same as that for a real toolbox - in other words, it depends on the task at hand. What is important is having a broad enough kitbag to be able to choose the right tool for the job. What do we do when we encounter a problem we cannot fix, though? Even Nick Knowles has his limits, and any amount of DIY cannot correct some emergencies. For those scenarios, we might look to insurance to put things right, but what if we come across a scenario where no amount of planning can fix the issue - because you can no longer im...