Tim Sargisson: The real key to your business's sustainability

It was a pleasure to be asked to be a panellist in a recent roadshow discussion on the subject of business model success stories. Chaired by Personal Finance Society chief executive Keith Richards and entitled ‘Different questions, difficult decisions, healthy debate', I had the chance to talk about Sandringham in terms of the sustainability of our business model. For us the answer is easy. The simple fact is that - for us and for thousands of other businesses - the key to sustainability is to build a business with scale that is truly customer-centric. In this respect, and whether you ch...