Mick McAteer: Is it possible to minimise misselling?

Advisers are gatekeepers

clock • 6 min read

Financial firms may believe they have successfully aligned their strategy, working practices and culture with their customers' interests but, says Mick McAteer, the evidence suggests otherwise

It may well be impossible to make misselling entirely a thing of the past and yet, if the financial services industry could dramatically reduce the scale of the problem, it would surely provide a platform upon which trust could begin to be rebuilt. The last two decades in financial services have been really quite extraordinary, with a litany of problems emerging and what seems like a never-ending cycle of fines and redress - none of which helps the reputation of this vital sector of the UK economy. The costs and distress to consumers, who have bought or have been convinced to buy unsu...

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