Mick McAteer: Is it possible to minimise misselling?

It may well be impossible to make misselling entirely a thing of the past and yet, if the financial services industry could dramatically reduce the scale of the problem, it would surely provide a platform upon which trust could begin to be rebuilt. The last two decades in financial services have been really quite extraordinary, with a litany of problems emerging and what seems like a never-ending cycle of fines and redress - none of which helps the reputation of this vital sector of the UK economy. The costs and distress to consumers, who have bought or have been convinced to buy unsu...