Confidence trick: Add teacher to your business card

Advised clients have less confidence about their money than non-advised clients. That is one of the findings from research by Investment Quorum CEO Lee Robertson's new venture, Glicoas Consulting, based on him surveying his own clients. For Robertson, who had previously thought he was doing more than enough to keep his clients happy they are on a sure footing, that is a problem. "It means advisers have to talk to clients more, provide more education," he said. More education raises two questions. The first is, how do you provoke more understanding in clients without it costin...