You can't put the (social media) genie back in the bottle

The FCA has produced a consultation paper regarding its intent to impose rules on firms' use of social media and customer communications. It is an interesting, and as usual dry, slightly confusing and condescending read. In fact it could be summed up in the style of my end of term school reports that used to read ‘could try harder' and ‘seems to have trouble grasping the subject'. Following the paper's publication, Panacea exchanged a tweet or two with them on the matter: TheFCA : Being a follower of a firm on Twitter or liking a firm's FB page doesn't constitute ‘an established...