One photograph sums up the challenge facing client-facing companies everywhere, writes Ed Dymott.
There was an incredible image taken from the 2013 conclave where the crowds were awaiting to greet the newly-elected Pope: as he emerged, at least every other person was holding a mobile phone or tablet, trying to take a picture. Amazingly, there is a similar image taken just eight years earlier at the previous conclave in 2005, where only a handful of people were doing the same. These two images sum up just how much the globe has changed over such a short period of time. The most substantial challenge our industry is facing is not from regulation, new competitors or alternative produ...
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