Blog: Quality vs quantity

The key aim of the retail distribution review (RDR) is to remove consumer detriment. We are told the cost will be high. As an industry we can perhaps accept those costs as long as the goals are indeed achieved. We are also told that the costs will be small in comparison to the future avoidance of consumer detriment. As a nation, however, we are living through the most difficult financial crisis since the 1920s and many families are struggling, not just with protection insurance and financial planning but with basic day-to-day household costs. The RDR itself may be focused on ...