Blog: Have we all missed a trick with the platform paper?

Market players have been quick to reassure the industry it said nothing that contradicts development plans already in train. But what of consumers? Do they understand what we're all working towards? Consumer education on platform changes is scant. Naval gazing has influenced the tone of consumer media coverage to focus on the squabbles. The FSA and the industry as a whole need to convey to the public the positive strides the industry is taking to be fairer and more focussed on consumer needs. There's not much point defending investors right to clear, fair advice if they don't know ...