From the Editor: Who is best placed to serve consumers?

In an interview with the Financial Mail, Nish said, although he intends to give advisers all the support they need to make the jump from being paid by commission to fees post-RDR, he would not rule out looking at other sales routes for the life giant's products. "I want to bring the outside world into Standard Life," he says. "We are doing something we have never done before, which is talk to customers. "We don't serve 70% of the market, those people who don't use advisers. That's daft." Many industry commentators have been questioning what this means for Standard Life's strategy a...