Why don't we talk Protection anymore?

Of course it can be difficult to get to the heart of what people are thinking, as often people don’t have the first clue about what they want nor about what they can have. But the insights of individual clients can prove invaluable, and mean you are better able to help all clients by realising where their knowledge gaps are likely to lie. I recently attended a refresher course in First Aid. As an “appointed person” I have to be retrained and tested every three years just to keep abreast of modern developments. There is always something new to learn. This time, for example, I discovere...