Have things improved after 20 years?

Why the last 20 years? Simply because the Financial Services Act (FS Act) is now 20 years old and we have seen a lot of changes in that time, some good some bad. One of the most positive changes to come out of the FS Act was the accountability of advisers and insurance companies, the industry is undoubtedly more professional and has grown in stature over the last 20 years, although consumer perception has not changed quite so dramatically. One could argue that the two most damaging events of recent times, namely the Pensions Review and the endowment mis-selling, were not actually the faul...