Should more providers take a leaf out of Pioneer Friendly's book and publish their declined income protection claims statistics? Would this help rebuild consumer trust?
Market views Peter Le Beau, Le Beau Visage I am very supportive of Pioneer's initiative because it should underline the number of claims the industry actually pays. It is interesting that the Mail on Sunday has recently started to publicise income protection claims not paid. If we as an industry do what we usually do, which is to meekly hide our heads in the sand rather than confronting the problem, the perception will grow that claim declinature is a more significant problem than it actually is. In fact I think I would want to publicise the number of claims that were turned down t...
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