FCA to launch multi-firm review looking at bereavement processes

Speaking earlier today (7 May) at the Morningstar Investment Conference 2026, FCA head of department, consumer investments Sara Woodroffe and FCA head of department, consumer investments Kate Tuckley outlined the regulator's plans for the review, which is expected to launch this year. "That goes to the heart of our work looking at customer vulnerability," Tuckley said. Last year, the FCA revealed that 49% of UK adults showed characteristics of financial vulnerability, following a survey of 18,000 UK adults. This was down from 52% from May 2022. The regulator defined four characteri...