Businesses could pay lower Financial Ombudsman Service (FOS) case fees under plans to cut costs when complaints are resolved earlier in the investigation process.
The FOS is running a consultation on the proposals which would see it set different fees depending on the stage at which a case is resolved. The body explained that complaints that are closed later in the process require more work and therefore cost more than those which are resolved earlier. The FOS, a not-for-profit service funded by a levy, also requires firms to pay a fixed fee of £650 for every case that is investigated. This sum is regardless of the stage at which the dispute is resolved. Since 1 April 2025, if the complaint is submitted by a professional representative and ...
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