Despite Financial Ombudsman Service (FOS) chair Baroness Manzoor’s refusal to answer the Treasury Committee’s questions in a recent evidence session on former CEO Abby Thomas’ sudden departure, its report concluded that she was dismissed from her role due to a “collapse in confidence”.
Released today (14 July), the report set out the Treasury Select Committee's assessment of the handling of the departure of former FOS CEO Thomas, who suddenly stepped down in February this year. Interim chief ombudsman James Dipple-Johnstone and Manzoor appeared at the Treasury Select Committee's Work of the Financial Ombudsman Service oral evidence session on 11 February. In the report, MPs conclude that Thomas was dismissed from her role at the FOS due to a "collapse in confidence" following "fundamental disagreements" with the board on strategy, management and operations. This...
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